Our Customer Charter

SportActiv welcomes feedback on its services from customers and service users at any point. Comments received will be used to identify areas for improvement and celebrate good practice.

If you wish to offer a compliment, complaint or comment about the service you have received, please contact our office or send your comments to:

SportActiv
Barnsley Rugby Club
Shaw Lane
Barnsley
S70 6HZ

If you would like to receive a response please provide your contact details and we will reply within 31 days. The results of the investigation will be a written apology and state where action is to be taken.